Support

Grow offline helps you use your phone less by pausing the apps you choose until the friends you trust agree to give you more time.

Get help

If something is not working, or you have a question about your account, email us at support@getgrowoffline.com. We will reply to the address you write from.

Tell us:

• the last two digits of the phone number on your account, and nothing more of it;
• what phone and iOS or Android version you are on;
• the app version (Settings, then About);
• what you expected and what happened.

Never send your full phone number, a sign-in code, or any other code. We will never ask for them.

Common questions

• A friend did not get my request. Friends with the app get a notification. Friends without it get a text, but only after they reply YES to the first invitation. If they have not agreed to texts yet, they will not receive the request.
• Blocking stopped working. Blocking depends on your phone's own settings. Check that Screen Time (iPhone) or the accessibility service (Android) is still turned on for Grow offline.
• I want to remove a friend. Open the friend, then remove them. The other friends are told. Removing a friend never approves a pending request.

Delete your account

You can delete your account and data at any time. See Delete your account.